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Our Policies and Procedures

Shipping

If we do not receive shipping instructions with an order, we will ship using the least expensive or most practical source, according to size and weight. We ship our products via UPS and, to comply with packaging regulations, your order may come in more than one parcel.

We strive to ship within five days. However, our product line is large and varied and it may not be possible to ship special orders immediately.


Product Disclaimer

While Tomken stands behind its engineering and workmanship 100%, we cannot accept responsibility or liability for breakage or failure of parts due to

rugged off-road use or reckless highway  driving after the modificationof your vehicle.  As an off-highway enthusiast, you should be aware that modifying

your vehicle by the addition of certainaftermarket parts may—under some circumstances—void your original dealer warranty.  We are in no way affiliated

with the Chrysler Corporation™. Jeep™, CJ, Cherokee™, Grand Cherokee™, and Wrangler™ are registered trademarks of the Chrysler Corporation. If,

after considering all of the possible limitations of modification, you decide to go ahead, please give us a call. Please drive safely, and we wish you a

"Happy 4 Wheeling."


Claims

All orders are carefully packed; however, mishandling by carrier while in route can result in damage. The carrier has responsibility for the shipment from the time it leaves our warehouse until you receive it. Title to merchandise passes to the customer upon delivery. All damage and postage claims should be made to the carrier, not to Tomken.

Returns

There will be no credit on returned merchandise without prior permission from the Tomken General Manager. Merchandise must be returned prepaid and insured, and a claim must be made within ten days from receipt of merchandise. The original invoice must accompany all returns. A 20% restocking fee is charged on most parts returned for credit or refund unless the merchandise is proven defective, or was shipped in error by Tomken.

Warranty and Guarantee

All merchandise manufactured by Tomken is 100% guaranteed against material or workmanship defects. Replacement is limited to parts manufactured by Tomken. We guarantee all merchandise distributed by Tomken in accordance with the manufacturers' own warranty terms.

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